Track your order
Your tracking number arrives by email the moment your parcel is collected — not when you place the order.
How to track it
- Find the email with the subject line beginning "Your FURL order is on its way". Check spam and promotions if it is not in your inbox.
- Tap the tracking link in that email. It goes straight to the carrier handling your parcel.
- No email yet? Your order is still inside the dispatch window (1–2 business days in the US, 1–3 elsewhere). Nothing has gone wrong.
What the timings mean
| Order placed | Confirmation email immediately |
| Dispatch | US 1–2 business days · UK/CA/AU/NZ 1–3 business days — tracking email sent |
| First scan appears | Up to 48 hours after that email |
| In transit | US 2–5 business days · UK/CA/AU/NZ 5–8 business days |
Tracking has not updated
A quiet spell of a few days mid-journey is normal — parcels are not scanned continuously. If it has been frozen for more than 7 business days, or it says delivered and you do not have it, email support@furlcarry.com with your order number. We open a carrier trace and either resend or refund you. You will not be left chasing a courier on your own.
Before you email us
- Check with neighbours and any safe place the carrier might use.
- Check the delivery address on your confirmation email is right.
- Have your order number to hand.
Everything else about delivery is on the Shipping & Returns page.